View Product Images Standard Operational Procedures Manual for Spas Standard Operational Procedures Manual for Spas Standard Operational Procedures Manual for Spas

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Standard Operating Procedures (SOP) is a manual and/or document that is devised to explain in detail WHAT are the expected behaviors, outcomes, and or policies in a work environment. Sometimes this format is used to explain and illustrate the HOW of doing a task and its end result.  SOP's are used to help ensure consistency in the delivery of your services and the image of your company.

Designed Specifically For The Spa Industry this tool guides you step-by-step through the development process, showing you where to input information and giving you workable examples along the way. Your SOP manual is a great training tool!

Within the content of this comprehensive CD you will find the information needed to help you develop your Spa Standard Operational Procedures in a way that clearly documents and communicates your company’s expected behaviors, delivery of services and the look and feel of your business. 

You will be able to define the following standard operational procedures for your company:

 

General Policies and Regulations General Behavior Time and Attendance Appearance and Grooming Standards Telephone Etiquette Celebrities and VIPs Handling of Gratuities Guest Satisfaction Process Employee Break Room Etiquette Staff use of Cell-phones, Pagers and Internet   Guest Services Policies and Regulations Communication Log Book Front Desk Agent Duties & Guidelines Booking Service Requests by Telephone Guest Arrival Process Cash Handling and Bank Discrepancies Spa Attendant Duties & Guidelines   Services Policies and Regulations Behavior and Professionalism at the Front Desk and Open Areas Sterilization Hair Services Provider Duties & Guidelines  Nail Services Provider Duties & Guidelines  Foot-spa Sanitation  Prep Attendant Duties & Guidelines  Esthetician Duties & Guidelines  Massage Therapy Provider Duties & Guidelines  Draping Procedures  Inappropriate Guest Behavior and Sexual Advances Booking services request by telephone step by step verbiage and selling suggestions. Guest Arrival Process/Check-In Communication log book Receptionist/Reservationists Duties and Guidelines Spa Attendants Duties and Guidelines Prep Attendant’s Duties and Guidelines Esthetician’s Duties and Guidelines Massage Therapist’s Duties and Guidelines

Operational Policies and Regulations    Spa Housekeeping    Preparation of Reception & Retail Areas    Preparation of Locker Areas    Preparation of Guest Waiting Area    Preparation of Treatment Tables    Laundry   Appendix Blank SOP Template Sample Forms: Time –Off Request Form Client Consultation Form Cleanliness Inspection Form Sample Training documents Guest Satisfaction Process Booking and Selling Services