One of the key successes in business relationships is open, clear communication. To operate/manage an efficient, effective business, we need to have good communication with our customers and our employees. An Employee Handbook or Manual serves as a guide, a road map to assist you in making certain that the fundamental policies, expected behaviors, vision and mission of your company are clear to all your employees.
Designed Specifically For The Spa Industry this tool guides you step-by-step through the development process, showing you where to input information and giving you workable examples along the way.
Within the content of this extraordinary CD you will find the information needed to help you develop an employee handbook/manual that clearly documents and communicates your company’s fundamental policies, vision and mission, as well as help employees understand the roles and the behaviors expected of them. Please note this “Ready-To-Use” Spa Employee Handbook/Manual requires at least a working knowledge of Microsoft® Word word-processing software.
You will be able to complete each of the following categories within your handbook/manual:
Table of Contents
Welcome Letter
Company overview and history
Introduction/Welcome letter
Company History
Service Expectations
Telephone Etiquette
Steps for handling customer complaints
Explanations and ideas on how to create an Orientation Period and/or Probationary period
Equal Employment Opportunity Commitment Statement
Employment categories
Performance review process guidelines
Open Door Policy
Immigration Law Compliance explanation
Non-Harassment Policy sample
Drug/Alcohol Free work place policy sample
Section about communication methods, teamwork and employee recognition programs.
Explanations on how to create, communicate and write your Pay system and Benefits manual section.
Work Schedules & time records
Exchanging shifts policy
Overtime policy
Tip income reporting guidelines
Employee benefit section with ideas in what you can offer your staff.
Training and Development program
Promotions
Appearance Standards
General Rules of Conduct
Progressive Discipline guidelines and policy
Cash shortages policy
Solicitation, Distribution and Access policy
Exit Interview and Voluntary Separation guidelines
Time and Attendance policy
Policy Regarding Absenteeism
Use of company telephones, receiving personal phone calls, internet use and messages.
Security and Safety Requirements
Guest Rules, guest identity confidentiality
Employee Handbook Acknowledgement form
Formatted for Microsoft Word and delivered by mail on a CD/Rom for only
$125 plus shipping/handling.
(Orders will be processed directly by Resources & Development in a pop-up window.)
